What is your 90-Day Guarantee?
Refunds & Returns Policy
Updated: October 5th, 2026
We believe wellness should be worry-free. That's why we offer a 90-day window for you to try your Naomi products, risk-free. If you're not delighted, simply let us know for a full refund (minus shipping & handling).
The 90-day period begins from the ship date, and shipping and handling fees are non-refundable.
We reserve the right to refuse refunds that do not meet the conditions above, or in cases of suspected fraud or abuse of this policy.
This guarantee is based on your satisfaction with the product, not specific outcomes or lab results.
To request a refund, contact our customer service team. You will need to provide the following details:
Reason for Refund: Explain why the product did not meet your expectations or needs.
Product Information: Include the product name and your order number. Specify which items you are requesting a refund for if multiple items were purchased.
Condition of the Product: Indicate whether the product is used or unused and if it is still in its original packaging. Note that a return may be requested in some cases.
Damaged, Broken, or Missing Items: Provide details about any damaged, broken, or missing items to ensure prompt resolution. Refunds are typically issued to the original payment method within 10–15 business days. If the original payment channel cannot be used, alternative methods such as PayPal or a mailed check will be offered.
If you have a problem, we will solve it. Refund it. Reship it. Whatever it takes. We're here for you. Guaranteed.
Refunds cannot be processed for orders outside your applicable guarantee window (90 days for orders placed on or after October 1, 2026; 365 days for orders placed before that date), even if the items are unopened.