What's your full refund policy?

At naomiw.com, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our refund policy as easy as possible. For our full refund policy see the customer agreement below.

You must request a refund for your purchase (less shipping & handling) within 365 days of the product being shipped. Returns are REQUIRED to receive a full refund of your order. ​If you received product with a confirmed defect, our team may request the product to be returned and we will provide a prepaid return label.
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Return labels are not provided. Please do not send back any open product. Once you have processed your return for your order, please respond in email with your tracking number. All approved refunds will be issued to the original form of payment within 10-15 business days. Exclusions are listed below:

We reserve the right to cancel any order or refuse any purchase made through our site.

All purchases of products and services through the Site are for personal, non-commercial use only and you agree not to resell the product without expressed written consent from The WellBeauty Company. The sale or linking of our products on or to any third-party e-commerce site, marketplace, or mobile application without our specific written consent is expressly prohibited and this action will invalidate our 365-Day Happiness Guarantee.

We do not issue refunds for purchases outside the US.

Gift cards are non-refundable and cannot be redeemed for cash. Coupons and other discounts are not applicable when purchasing gift cards. The gift card balance can be tracked by creating an account at naomiw.com.

Any discount applied to the order will be deducted from the refund issued.

Digital Products/Purchases are non-refundable unless specified specifically by product. Please contact customer support for additional information.

Please contact our customer care team immediately if your package is damaged, lost, or broken.

Please contact our customer care team with your order number to initiate a return.

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