At naomiw.com, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We've made our refund policy as easy as possible. For our full refund policy, see the customer agreement below.
Within 90 Days
You must request a refund for your purchase (less shipping & handling) within 90 days of the product being shipped. Returns are required to receive a full refund of your order.
We reserve the right to refuse refunds that do not meet the conditions above, or in cases of suspected fraud or abuse of this policy.
Please do not send back any open products unless a return has been confirmed with our team. Once you have processed your return for your order, please respond in email with your tracking number. All approved refunds will be issued to the original form of payment within 10–15 business days. Exclusions are listed below:
Order Issues
We reserve the right to cancel any order or refuse any purchase made through our site.
No Resale
All purchases of products and services through the Site are for personal, non-commercial use only and you agree not to resell the product without expressed written consent from The WellBeauty Company. The sale or linking of our products on or to any third-party e-commerce site, marketplace, or mobile application without our specific written consent is expressly prohibited, and this action will invalidate our Money-Back Guarantee.
International
We do not issue refunds for purchases outside the US.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash. Coupons and other discounts are not applicable when purchasing gift cards. The gift card balance can be tracked by creating an account at naomiw.com.
Discounts
Any discount applied to the order will be deducted from the refund issued.
Digital Products/Purchases
Digital Products/Purchases are non-refundable unless specified specifically by product. Please contact customer support for additional information.
*Damaged, Broken, or Missing Items
Please contact our customer care team immediately if your package is damaged, lost, or broken.
*Returns
Please contact our customer care team with your order number to initiate a return via [email protected]. If you would like to return a product, follow these steps:
Choose a Mailing Carrier: You can use any preferred mailing carrier, such as USPS, UPS, or FedEx, to send your return. Naomi Wellness does not provide return shipping labels for standard returns, so you will need to arrange shipping independently.
Share the Tracking Number: After mailing your return, share the tracking number with Naomi Wellness so it can be tracked and your refund processed promptly.
All returns should be sent to the following address:
Naomi Wellness
c/o Ocean Blue Logistics [Your Order #]
8825 Boggy Creek Rd
Orlando, FL 32824
Customers are responsible for arranging and paying for the return shipping themselves, except in confirmed defect cases as noted above.