My Subscription Order Has Shipped — Can I Cancel It?

We know that sometimes an order ships before you’re able to cancel it — and we’re here to make the process as smooth as possible. Because our fulfillment team moves quickly, most orders begin processing within 24 hours, which means they may already be on their way by the time you reach out.

Here’s what you need to know under our updated 365-Day Refund Policy and our new carrier guidelines:

Yes — if you are physically present when the package arrives, you can tell the driver you refuse the delivery.

This is the only way a package can be returned to us once it has shipped.

Our new carrier does not accept Return to Sender (RTS) packages left at the post office or placed back into the mail system.

This means:

That’s okay — you can still request a refund, and we will honor it as long as it meets our policy guidelines. Please feel free to dispose of the package.

Under our updated 365-Day Refund Policy:

You may request a refund within 365 days of the shipment date.

Refunds are for the product purchase price minus shipping & handling. Returns are not required.

Physical returns are only accepted if we confirm a product defect (e.g., damaged item, safety concern). In those rare cases, our team will provide a prepaid return label and instructions.

Approved refunds are issued back to your original payment method within 10–15 business days, depending on your bank.

You can adjust, skip, or pause your future deliveries anytime through your customer portal.

And remember — all U.S. subscription orders receive free shipping for life, with no coupon needed.

If you need to request a refund or have questions about a shipped order, please reach out to us at [email protected]. Our Care Team will gladly help guide you through the process.