At naomiw.com, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our refund policy as easy as possible. For our full refund policy see the customer agreement below.
Within 365 Days
You must request a refund for your purchase (less shipping & handling) within 365 days of the product being shipped. Returns are REQUIRED to receive a full refund of your order. If you received product with a confirmed defect, our team may request the product to be returned and we will provide a prepaid return label. Return labels are not provided. Items must be returned in their original, unopened, unused, and sealed condition to be eligible for a refund or exchange. Once you have processed your return for your order, please respond in email with your tracking number. All approved refunds will be issued to the original form of payment within 10-15 business days Exclusions are listed below:
Order Issues
We reserve the right to cancel any order or refuse any purchase made through our site.
No Resale
All purchases of products and services through the Site are for personal, non-commercial use only and you agree not to resell the product without expressed written consent from The WellBeauty Company. The sale or linking of our products on or to any third-party e-commerce site, marketplace, or mobile application without our specific written consent is expressly prohibited and this action will invalidate our 365-Day Happiness Guarantee.
International
We do not issue refunds for purchases outside the US.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash. Coupons and other discounts are not applicable when purchasing gift cards. The gift card balance can be tracked by creating an account at naomiw.com.
Discounts
Any discount applied to the order will be deducted from the refund issued.
Digital Products/Purchases
Digital Products/Purchases are non-refundable unless specified specifically by product. Please contact customer support for additional information.
*Damaged, Broken, or Missing Items
Please contact our customer care team immediately if your package is damaged, lost, or broken.
*Returns
Please contact our customer care team with your order number to initiate a return. If you are required to return a product, follow these steps:
Choose a Mailing Carrier: You can use any preferred mailing carrier, such as USPS, UPS, or FedEx, to send your return. Naomi Wellness does not provide return shipping labels, so you will need to arrange shipping independently.
Share the Tracking Number: After mailing your return, share the tracking number with Naomi Wellness. This ensures that the return can be tracked and your refund processed promptly. All returns should be sent to the following address: Naomi Wellness c/o Ocean Blue Logistics 8825 Boggy Creek Rd Orlando, FL 32824 Customers are responsible for arranging and paying for the return shipping themselves.