NAOMI Reviews is our new product review platform powered by Okendo, designed to make it easy for you to share your honest feedback, photos, and videos about your favorite products.

Your voice helps other customers discover what works best for them — and helps us continue improving every product we make.

You can include before-and-after photos, wellness routines, or product snapshots to help others see real results from real people.

Okendo automatically sends review invitations 20 and 28 days after your order ships. This gives you time to experience your product before sharing your thoughts.

We review all submissions within 1–2 business days to ensure they meet our community guidelines before publishing.

Once approved, your review will appear directly on the product page.

You’ll receive an email or text message from WellBeauty, powered by Okendo, asking you to share your experience. You can:

It only takes a minute — and helps thousands of others on their wellness journey.

Q1: What is Okendo?
Okendo is our trusted review partner that powers authentic, verified reviews on our site. It lets customers post ratings, reviews, photos, and videos directly on product pages to help others shop with confidence.

Q2: When will I receive a review request?
Review invitations are sent 20 and 28 days after your order ships, giving you plenty of time to use the product before sharing your experience.

Q3: How will I be asked to review?
You’ll receive a short review request via email or SMS. Just click the link and follow the prompts — no account or login needed.

Q4: I didn’t get my review request — what should I do?
If your order shipped more than 28 days ago and you haven’t received your review link, please email us at [email protected] so we can resend it.

Q5: What happens if I leave a low-star review?
All reviews — positive or negative — are valuable to us. Lower-rated reviews are automatically flagged internally so our customer care team can reach out to help resolve any issues.

Once we’ve worked with you to find a solution, you’ll have the option to update your review if you choose.

Q6: Can I edit or delete my review?
Yes. After submitting your review, you’ll receive a confirmation email that includes a link to edit or update your feedback at any time.

Q7: Will I be rewarded for leaving a review?
Not yet — but stay tuned! We plan to connect NAOMI Reviews with our NAOMI Rewards Program, so you can earn points for verified reviews in the future.

Q8: How are reviews displayed on the website?
Once approved, reviews appear right on the product’s page and include:

Q9: Are reviews moderated or filtered?
Yes. All reviews are reviewed within 1–2 business days to ensure they meet our community guidelines. We only remove reviews that contain offensive language, spam, or unrelated content — never because of an honest opinion.

Q10: Can my review or photo be used in NAOMI’s marketing?
We may share customer reviews, photos, or videos across NAOMI’s website, social media, or paid advertising.

By submitting a review, you grant NAOMI permission to feature your content in marketing materials that reflect real customer experiences.

Q11: How does NAOMI use UGC (User-Generated Content)?
Your reviews, photos, and videos may appear in NAOMI marketing to help showcase genuine results and build transparency. We’re careful to display content respectfully and always in alignment with our brand values.

Q12: How is my privacy protected?
All reviews, photos, and videos are verified and stored securely in accordance with our Privacy Policy. Your personal data will never be shared publicly or sold to third parties.

Q13: What if a review email confuses me?
If you’re unsure why you received a review email, it’s because you recently made a purchase with us. Review requests are part of our mission to create transparency and build a community of shared experiences.

Q14: How does this align with NAOMI’s brand values?
Transparency is at the heart of NAOMI. We believe in pure, honest wellness — and that includes real feedback. Your reviews help us stay accountable and help others make informed choices on their wellness journey.

Q15: Who do I contact with questions or technical issues?
If you notice a missing email, a technical issue, or have a concern about your review, please contact our Marketing or Customer Experience Team at [email protected] — we’re happy to help.

If you have questions about leaving a review, your experience with a product, or how reviews appear, please email [email protected] and our team will gladly assist you.