What Should I Do If I Forget to Use a Coupon Code on My Order?
If you’ve placed an order and forgotten to apply a coupon code, it might be possible to make price adjustments depending on the coupon’s eligibility and terms. Follow the steps outlined below to address this issue and request a refund for the price difference, if applicable.
Steps to Resolve a Forgotten Coupon Code:
Check Coupon Code Details To initiate the process, gather the coupon code you intended to use and ensure it is valid at the time of your purchase.
Contact Support and Share Order Information Submit a request to the support team with the following details: - The coupon code you missed applying. - Your order number. Support will verify whether the coupon is valid for your purchased items.
Eligibility Verification and Refund Process - If the coupon is valid and applicable to the items in your order, the support team will calculate the price difference. - Once eligibility is confirmed, the price difference will be refunded to your original payment method.
Adjustments for Shipping Fees (if applicable) - If the coupon includes free shipping or alters the shipping costs, adjustments will also be considered. - Additional adjustments will depend on whether the final order meets the free-shipping threshold according to the coupon’s terms.
Additional Considerations
Coupon Expiry: Ensure the coupon was still active and valid when you placed the order.
Excluded Items: Verify if any exclusions or restrictions stated in the coupon terms apply to your purchased items.
By following these steps, you can ensure that your issue with a missed coupon code is handled promptly and fairly. Need Further Assistance? If you still have questions or need additional support, contact NAOMI's customer service team for personalized help.