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Why does NAOMI use Amazon Shipping instead of USPS, and how can customers manage delivery preferences?

Updated over a week ago

Why Does NAOMI Use Amazon Shipping Instead of USPS — and How Can I Manage My Delivery?

Introduction

To ensure faster, more reliable delivery, NAOMI has recently transitioned our free shipping carrier from USPS to Amazon Shipping. This change was made intentionally to improve delivery performance, reduce delays, and help you receive your wellness essentials as quickly and smoothly as possible.


Why NAOMI Uses Amazon Shipping

While our fulfillment centers and internal operations remain the same, switching to Amazon Shipping allows us to:

  • Improve overall delivery speed

  • Reduce missed or delayed deliveries

  • Increase reliability during peak shipping periods

  • Provide a more consistent delivery experience

Amazon Shipping enables us to meet the expectations of our customers who value timely, dependable delivery — especially for recurring wellness orders.


Managing Your Delivery Preferences

At this time, delivery location preferences (such as mailbox vs. doorstep) cannot be customized once an order has shipped.

However, you can manage your delivery experience in the following way:

Choose Expedited Shipping at Checkout

If timing is critical, customers may select an expedited shipping option during checkout. This is currently the only way to adjust delivery handling or speed.

Please note:

  • Once an order ships, delivery instructions cannot be modified

  • Amazon Shipping does not support return-to-sender (RTS) or post-shipment delivery changes

  • Carrier-level requests cannot be accommodated after dispatch

We recommend double-checking your shipping address and selecting your preferred shipping speed before completing checkout.


Conclusion

NAOMI’s transition to Amazon Shipping was made to deliver your orders faster, more reliably, and with fewer disruptions. While delivery customization is limited, selecting expedited shipping at checkout ensures the greatest level of control over timing.

If you have questions about an order, need help choosing shipping options, or would like assistance before placing your order, our Care Team is always happy to help at [email protected].

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