Updated: September 30th, 2026
If you've placed an order that has already shipped and cannot be canceled, you can still receive a refund. This article outlines the necessary steps and provides helpful information on the process.
Note: This article covers orders you no longer want that haven't been opened yet. If you've already opened and tried your product but aren't satisfied, please refer to our Money-Back Guarantee instead — you don't need to refuse or return the package for that process.
Refund Policy Overview
Once an order is placed, it moves swiftly through the fulfillment process. This means cancellations may not always be feasible, particularly after the order has entered the pick/pack stage or has already shipped. When cancellation is not possible, NAOMI Wellness still allows for a refund under specific conditions, giving you flexibility even when the order is in transit or delivered.
Refund Process for Shipped Orders
Refuse Delivery: When the shipment arrives, you can attempt to refuse the package at the point of delivery. This works regardless of carrier.
If Refusal Isn't Possible: What happens next depends on which carrier shipped your order.
If shipped via USPS: write "Return to Sender" on the unopened package and bring it to your local USPS location in person. Please have it scanned at the counter rather than leaving it in your mailbox for pickup — an in-person scan confirms the return on your tracking link, which we need to verify and process your refund. A package left in a mailbox isn't always scanned right away, which can delay or complicate verification.
If shipped via UPS, FedEx, or DHL: these carriers do not support a customer-initiated return-to-sender process. You will need to arrange your own return shipping and cover the cost yourself, then ship the unopened package back.
Notify Customer Support: Once you've either refused delivery or arranged your own return, inform our customer support team and share the package tracking number to start the refund process.
Timeline for Refund Processing
After the returned package is received and approved at the warehouse, the refund will be processed back to your original payment method. The timeline for refunds to appear in your account depends on your bank or card provider but typically takes 10–15 business days.
Important Notes
The package must remain unopened, unused, and sealed to qualify for a refund through this process. Opened products should go through the standard Money-Back Guarantee instead.
NAOMI Wellness does not provide return labels for this process — you are responsible for arranging and covering the cost of return shipping.
For USPS returns, an in-person scan at your local post office is required to confirm the return on your tracking link and verify your refund.
Summary
While canceling orders after placement isn't always possible, NAOMI Wellness ensures you can still receive a refund on an unwanted, unopened package — whether it's still in transit or has already arrived. Please see our full refund policy for refund eligibility and exclusion details, or contact our support team for further assistance.