How to Receive a Refund for Shipped Orders That Cannot Be Canceled
If you’ve placed an order that has already shipped and cannot be canceled, you can still receive a refund. This article outlines the necessary steps and provides helpful information on the process.
Refund Policy Overview
Once an order is placed, it moves swiftly through the fulfillment process. This means cancellations may not always be feasible, particularly after the order has entered the pick/pack stage or when it has already shipped. When cancellation is not possible, the NAOMI Wellness platform still allows for a refund under specific conditions. This ensures there is flexibility for customers even when the order is in transit or delivered.
Refund Process for Shipped Orders
The steps for obtaining a refund for orders that cannot be canceled are as follows:
Refuse Delivery: When the shipment arrives, you can attempt to refuse the package at the point of delivery.
If Refusal Isn’t Possible: If you miss the chance to refuse delivery or are not allowed to by the carrier, you are required to return the package to qualify for a refund. To do so, you can:
Write "Return to Sender" on the unopened package and place it back in your mailbox for pickup.
Drop off the unopened package at your local post office and request that they return it to the sender.
Notify Customer Support: Once you’ve either refused delivery or received the package, inform NAOMI Wellness's customer support team. Providing this notification is essential to triggering the refund process. Additionally, share the package tracking number with NAOMI Wellness to facilitate the refund process.
Timeline for Refund Processing
After the returned package is received and approved at the warehouse, the refund will be processed back to your original payment method. The timeline for refunds to appear in your account depends on your bank or card provider but typically takes 10-15 business days.
Important Notes
The package must remain unopened, unused, and sealed to qualify for a refund. Opened products are not eligible for returns or refunds.
Naomi Wellness does not provide return labels, so you will need to arrange and cover the cost of shipping the return.
Summary
In summary, while canceling orders after placement may not always be possible, NAOMI Wellness ensures customers can still receive refunds if the package is shipped and even after delivery. Please see full refund policy for refund eligibility and exclusion details. For further assistance on refunds or cancellations, feel free to contact NAOMI Wellness support team.