How to Receive a Refund for Shipped Orders That Cannot Be Canceled
If you’ve placed an order that has already shipped and cannot be canceled, you can still receive a refund. This article outlines the necessary steps and provides helpful information on the process.
Refund Policy Overview
Once an order is placed, it moves swiftly through the fulfillment process. This means cancellations may not always be feasible, particularly after the order has entered the pick/pack stage or when it has already shipped. When cancellation is not possible, the NAOMI platform still allows for a refund under specific conditions. This ensures there is flexibility for customers even when the order is in transit or delivered.
Refund Process for Shipped Orders
The steps for obtaining a refund for orders that cannot be canceled are as follows:
Refuse Delivery: When the shipment arrives, you can attempt to refuse the package at the point of delivery.
If Refusal Isn’t Possible: If you miss the chance to refuse delivery or are not allowed to by the carrier, you are not required to return the package to qualify for a refund. Instead, you may: Dispose of the package or gift the package to someone else.
Notify Customer Support: Once you’ve either refused delivery or received the package, inform NAOMI's customer support team. Providing this notification is essential to triggering the refund process.
Timeline for Refund Processing
After notifying support, the refund will be processed back to your original payment method. The timeline for refunds to appear in your account depends on your bank or card provider but typically takes 10-15 business days.
Summary
In summary, while canceling orders after placement may not always be possible, NAOMI ensures customers can still receive refunds if the package is shipped and even after delivery. By refusing delivery, discarding, or gifting the item—as well as notifying customer support promptly—you can initiate the refund process with minimal inconvenience. Please see full refund policy for refund eligibility and exclusion details. For further assistance on refunds or cancellations, feel free to contact NAOMI's support team.